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Privacy Policy


1) Privacy Statement

Mentors Ethicare Pvt. Ltd. is a platform that is created to help patients from foreign countries (international patients) to access healthcare facilities or medical treatment at the network hospitals of Mentors Ethicare Pvt. Ltd. in India. The network of Mentors Ethicare Pvt. Ltd. consists of some of the well-known hospitals and doctors in India. Mentors Ethicare Pvt. Ltd. has signed formal Memorandum of Understanding (MoU) with these hospitals and doctors for referring patients to them.

One of the very important values of Mentors Ethicare Pvt. Ltd., is to respect the privacy of the patients, customers, visitors, and other users of the its website currently located at ("Website"). This Privacy Policy has been put on our website to give confidence to the visitors and our patients who use or visit our Website and to demonstrate our commitment to fair information practices and the protection of privacy.

This Privacy Policy is only applicable to the website, and not to any other websites that you may be able to access through the links given in the Website. Please check the Privacy Policy of other websites.

2) Data Collected

Being a healthcare organization, we ask visitors or patients or customers to the website who express interest in various services offered by us to give us various information, such as name, address, phone number, email address ,gender, medical condition, medical reports ,images and to let us know what services they may be interested in? Mentors Ethicare Pvt. Ltd. uses this information to contact visitors to further discuss interest in the Services provided by Mentors Ethicare Pvt. Ltd. and to send information regarding Mentors Ethicare Pvt. Ltd. or the network hospitals and doctors with whom we work with.

We also automatically track and collect the following categories of information when anybody visits our Website.

  • IP Addresses

  • Domain servers

  • Types of computers and web browsers used to access the Website

  • Referring source which may have sent you to the Website; and

  • Other information associated with the interaction of your browser and the Website.

3) Cookies

A cookie is a small computer file which is placed on visitor's computer by the website when you visit a website. This computer file stores various information from pages visited on the site, to information voluntarily given to the website. When you revisit the site days or weeks later, the site can recognize you by matching the cookie on your computer with the counterpart in its database.

There are two types of computer cookies: temporary and permanent. Temporary cookies, also called session cookies, are stored temporarily in your browser's memory and are deleted as soon as you end the session by closing the browser. Permanent cookies, also called persistent cookies, are stored permanently on your computer's hard drive and, if deleted, will be recreated the next time you visit the sites that placed them there. The website of Mentors Ethicare Pvt. Ltd. located at uses only temporary cookies as part of the client web navigation experience, tracking unique IDs and information you input for a particular web site session only. It has to be noted that accepting a cookie in no way gives us access to your computer or any personal information about the visitor, other than the data the visitor choose to share with us. We use "cookies" to customize visitor experience on our Website.

4) Visitor's Age

The website is not meant for children below the age of 13 years.

5) Information sharing and Usage

We may use the contact details given by the visitors on website in order to provide information about Mentors Ethicare Pvt. Ltd. in the form of mailers, newsletters, post-cards, fax, telephone call etc. Mentors Ethicare Pvt. Ltd. will not sell, license, or lease your personally identifiable information to any third parties for their promotional purposes without permission of the visitor. Unless we have your permission or are required by law, we will only share the personal data you provide to us with persons and businesses who may be the direct providers of any medical, travel or related services that we coordinate for you.

6) Choice

We respect preferences of the visitors on website. The visitors can still use most of the features of our website even though they may choose not to provide us with any Personal Information. If in any case, a visitor do not wish to avail our services after sending the medical query by either sending an email or filling up the query form then he/she can send a request specifying his/her new choice by sending an email or calling us on the phone number provided on our website.

7) Confidentiality

As mentioned earlier visitor's or patient's privacy is of atmost importance to us. The medical details, reports and the images that a visitor or a patient sends to us would be directly shown to the doctor and is not circulated elsewhere. However Mentors Ethicare Pvt. Ltd. does not have, and will not accept, any obligations of confidentiality with respect to any communications other than those expressly stated in this Privacy Policy and Mentors Ethicare Pvt. Ltd.'s Terms of Use.

8) Patient Testimonials

Patient testimonials or the Patient Stories on the website in the form of video, image or text, are used only after getting the prior written or verbal consent or permission from the patient or the customer. Later on if the patient or the customer does not wish to put his/her testimonial or story on the website then he/she can write an e-mail or call us to inform about the same. We will delete her/his testimonial or story or image with immediate effect from the website.

9) Security

The security of Personal Information of the visitors visiting website is very important to us. Hence we do our best to ensure that the information given by the visitors on the website is secure. However the visitors should understand that there is no such thing as complete security and hence we do not guarantee that there will be no unintended disclosures of your Personal Information.


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